Frequently Asked Questions
See below for some of the most frequently asked questions about myBeOne Support and our Oncology Nurse Advocates
Please click on each question to reveal the answer.
The myBeOne Support program is here to help simplify access to BEQALZITM (sonrotoclax), answer questions about treatment with BEQALZI, and provide personalized assistance plans through a dedicated Oncology Nurse Advocate. We understand that living with cancer takes support. Your dedicated Oncology Nurse Advocate can help identify independent organizations* that can help address your living needs, such as financial assistance, counseling services, and transportation to your appointments. For more details on the services myBeOne Support can provide, click here.
Have questions about how myBeOne Support can help you? Call
*Independent third-party organizations have their own rules for eligibility. BeOne Medicines has no involvement in their decision-making or eligibility criteria. This information is non-exhaustive and not meant as an endorsement from BeOne Medicines.
The myBeOne Support program is available to patients who are prescribed BEQALZITM (sonrotoclax) treatment and their caregivers to provide reimbursement assistance, information about BEQALZI, and other day-to-day needs. In addition to patients and caregivers, we also provide assistance for healthcare providers to better support their patients on BEQALZI treatment. For more information click here.
Want to speak with an Oncology Nurse Advocate and participate in myBeOne Support? Call
To get started, simply call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday. Your dedicated Oncology Nurse Advocate can help develop an assistance plan specific to your needs. Click here for more information.
Based on where you live, you will be paired with an experienced Oncology Nurse Advocate. We make every effort to ensure you speak with your Oncology Nurse Advocate each time you call. If for any reason your nurse is unavailable to provide immediate support, another Oncology Nurse Advocate will assist you.
We think it’s important to put a face to a name. To see who your Oncology Nurse Advocate is and to learn a little about them, click here.
To speak with your Oncology Nurse Advocate, call
The myBeOne Support Oncology Nurse Advocates work as a team to provide consistent and timely assistance for our patients. In the rare scenario where the Oncology Nurse Advocate you have been working with is unavailable to provide immediate support, another Oncology Nurse Advocate will assist you.
Meet our team of Oncology Nurse Advocates! Click here.
To speak with your Oncology Nurse Advocate, call
Your myBeOne Support Oncology Nurse Advocate will work with you to assess your insurance coverage and, if eligible, help you with financial assistance.*†
If there is a delay in insurance coverage verification of 5 days or more, myBeOne Support will provide a limited supply of BEQALZI to eligible patients to avoid further treatment delay.*
If you need assistance, please call myBeOne Support at
*Terms and conditions apply.
†Up to $25,000 per calendar year.
BEQALZI is only available through specialty pharmacies. Your myBeOne Support Oncology Nurse Advocate will get in touch with you and your physician to coordinate the treatment delivery and initiate refills to ensure that you receive BEQALZI on time.
To speak with your Oncology Nurse Advocate, call
The myBeOne Support program and your Oncology Nurse Advocate are here to support you while you’re being treated with BEQALZITM (sonrotoclax). Whether you’ve just started treatment with BEQALZI, or you’ve been taking BEQALZI for a while, we’re here to meet your changing needs.
The support also extends to patient caregivers. If you need assistance or resources while caring for someone while they are taking BEQALZI, you can call anytime.
Is there something we might be able to help you with? You can reach your Oncology Nurse Advocate by calling
The myBeOne Support program is here to assist caregivers, too! Taking care of yourself while trying to care for someone else is difficult, and we may be able to help. If you need information or assistance finding support and resources, please call your Oncology Nurse Advocate at
The myBeOne Support program offers assistance for BEQALZITM (sonrotoclax) patients in multiple languages, including English, Spanish, Chinese, and over 150 languages in call service.
Before our Oncology Nurse Advocates reach out to patients via phone, they identify the patient’s native or preferred language in their enrollment form and bring in a live translation service line to facilitate the call. For calls initiated by patients and caregivers, the myBeOne Support Oncology Nurse Advocate will quickly merge the translation service into the call to improve the quality of support.
To speak with your Oncology Nurse Advocate, call
If your health insurance coverage changes, your Oncology Nurse Advocate is here to help you understand your new coverage and provide financial assistance, if needed, based on your eligibility. Before year-end, your Oncology Nurse Advocate will send you a reminder to look into any potential coverage changes in the coming year, provide information on the process, and connect you to insurance counseling services if needed. We will work with you and your doctor’s office to prevent treatment interruptions related to insurance changes.
Want to learn more about how we support patients with changing needs? Call to speak with your Oncology Nurse Advocate at